Terms & Policies

Terms & Policies

Reservations

All reservations will be made online. If you have any questions, or would like to book a custom experience, please send us a note on the Contact Us tab. If you are late for your scheduled activity, we cannot guarantee the cruise will be the full length of time purchased.

Cancellation Policy

You may request to cancel your reservation at any time. For a full refund, cancellations must be made at least 7 calendar days prior to your scheduled charter date and time. For cancellations received between 7 days and 48 hours before your scheduled charter date and time,, you will be refunded 50%, or you will be able to reschedule your booking. No refund is provided and no reschedules will be allowed if cancellation is made within 48 hours of your scheduled charter date and time. 

Weather

In Seattle, we know weather can change at a moments notice. Our priority is always to keep our guests safe while on board.


Heavy wind and rain can put a huge damper on fun and safety while on the lake. We reserve the right to cancel your charter at any time, in our full discretion, based on the weather.  Should we determine the weather is unsafe at the time of the scheduled departure, we will issue a full refund. Your reservation is not canceled until you are contacted by a Seattle by Pontoon representative. If you cancel for any reason, our cancellation policy will apply. 

Check-In Process

We ask that you plan to arrive to the dock 10-15 minutes in advance of your cruise. You will get additional instructions by email when you book.

General Rules & Regulations

Seattle by Pontoon would like to ensure all guests have a safe and enjoyable time onboard. Each participant must read and acknowledge the terms and conditions prior to booking.

  1. Participants must listen to the Captain at all times.
  2. Seattle By Pontoon reserves the right to end the charter at any point, for any reason whatsoever.
  3. Seattle By Pontoon is not responsible for any lost or stolen items left behind during a charter.
  4. Participant is responsible for knowing the safety procedures and where the life jackets are located.
  5. Renter and Participants are not allowed to drive the vessel at any point during the charter.
  6. Participants must wait for the boat to be fully secured to the dock before boarding or deboarding the vessel.
  7. Renter is liable for any loss or damage to this vessel and its accessories, including any excessive cleaning necessary after each use.
  8. Participants shall immediately report any accident(s), spill(s), or other damage(s) to the vessel’s Captain.
  9. No bow riding, or dangling arms and/or legs in the water, is allowed during the charter.
  10. Swimming is permitted, at the discretion of the Captain. Anyone who swims must know how to swim, and exercise sound judgement while in the water.
  11. Participants 12 years old and younger must wear a life jacket on the vessel at all times during the charter. You are responsible for bringing a properly fitted life jacket for the child to wear. Adults will at all times be responsible for the actions of minors in their charge.
  12. No reckless, abusive or negligent behavior will be permitted at any time while onboard.
  13. No smoking, or illegal drugs are allowed on the vessel.
  14. No food or liquid that could cause staining is allowed on the boat.
  15. Every participant must sign a waiver.

Waivers

Every participant must sign a waiver before boarding.

Didn't see the answer to your question?


Reach out to us on the Contact Us page, and we'll be happy to answer any question you have.

Share by: